Help & Support

Create an account, choose a plan, and follow the setup wizard. You'll tell us their name, how they prefer to receive messages (WhatsApp, email, or the storyteller app), and a bit about their life so we can personalise the questions. The whole thing takes about 2 minutes.

No. If they're using WhatsApp or email, they just reply to messages — no account, no passwords, nothing to download. If they'd rather have the storyteller app, they enter a short code you give them — once, and never again. More about the storyteller app →

We strongly recommend giving them a call or sending a text to let them know. Something like: "I've set up this lovely thing called Tell Me — you'll get a friendly question on WhatsApp a couple of times a week. Just reply with a voice note or a text. It's capturing your stories for the family." A heads-up makes all the difference.

Yes! You can add additional storytellers to your plan for $6.00/month each. Each one gets their own personalised questions and separate story archive.

Twice a week by default, which works well for most people. You can change the rhythm anytime in settings — daily, every other day, twice a week, or your own choice of days. You'll also see the exact questions lined up as an ordered list you can arrange, swap, or add your own to, so you always know what's being asked next.

Every question starts with "Tell me..." and covers topics like childhood, family, career, food, travel, hobbies, and more. We start with light, easy questions (like "Tell me what you had for breakfast today!") and gradually move to deeper, more meaningful ones as your storyteller gets comfortable.

That's completely fine. We never chase or nag. If they skip a question, we simply move on to the next one. No pressure, ever.

Yes. During setup, you can turn off any topic categories that might be sensitive — things like romance, loss, health, or finances. You know your family best.

When your storyteller sends a voice note, we turn it into text. Then AI gently shapes their words into a flowing narrative — preserving their voice, their phrases, and their personality. But the original recording and their original words are always kept alongside. We shape, we never replace.

If your storyteller mentions something interesting in their reply — like a person, a place, or an event — we'll sometimes send a gentle follow-up that references what they said. It encourages them to share more detail and makes the conversation feel natural.

Go to your Subscription page and click "Cancel subscription". The questions stop, and nothing is deleted: for a year the archive stays open just as before, and after that Legacy mode keeps it open for $25/year. You can download everything, free, at any time. How Legacy mode works →

Legacy mode is for when the questions have stopped. It keeps the whole archive open in the app and on the web — every story, every recording, searchable, shareable — for $25/year. One Legacy mode covers every storyteller on your account, it starts a year after your subscription ends, and you don't need it at all while anyone is still getting questions. How Legacy mode works →

Yes — go to your Subscription page and click "Switch to monthly" or "Switch to yearly". The change takes effect at the end of your current billing period, so you won't be charged twice.

We never delete stories. Even if your subscription lapses completely, your stories are safe. If you come back later, they'll be waiting for you. Read how we look after your stories →

Go to your Subscription page and click "Update payment method" to securely update your card details.

Only you (the host) and any family members you've invited can see the archive. You can also share individual stories via a private link if you choose to. We never share, sell, or use your family's stories for anything other than providing the service to you.

Your data is stored securely on servers in the United Kingdom. Everything is encrypted on its way to us, recordings and photos sit on encrypted storage, and backups are encrypted again with a key kept offline. We use Stripe for payment processing — we never see or store your full card details. Read how we look after your stories →

Yes — you can download everything for a storyteller (every story, every original recording, every photo) from their settings page whenever you like, on any plan — Legacy included. We bundle it up and email you a download link. Because it's your whole family archive, we ask you to confirm it's really you before the download starts.

Email us at hello@tellme.bio and we'll process your deletion request within 30 days, in accordance with GDPR. This will permanently delete your account, all stories, recordings, and personal data. This action cannot be undone.